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Policies

Spa Environment & Etiquette

A general mindfulness of other guests and staff is our main rule of spa etiquette. Quiet conversation, phones on vibrate or silent, and adhering to our attendance policy can help you and others more thoroughly enjoy your time at our spa and keep our spa running smoothly and efficiently.

Reservations & Booking Appointments

We recommend making an appointment ahead of time—online or by phone—particularly for weekend or dual service appointments as we tend to book up quickly and cannot guarantee accommodations for walk-ins. This is especially true for seasonal services, promotions, and other popular services. Also, it is important to note, some service options are not available on a daily basis—our staff need time to rest too!

A valid credit card is required to have on file for all bookings.

We recommend scheduling spa days (whether a spa package or 3 or more services in a day) at least a week in advance to ensure we can accommodate back-to-back availability of services; for large groups, at least a month or more in advanced to reserve your desired service(s). Depending on availability, there may be time between services where you are able to enjoy the amenities of our facilities while you wait for your next service.

Confirmations

We will confirm all appointments a day or two prior to your appointment date by phone, email, or text. You can indicate your preference for contact at the time of booking.

Arrival Time / Late Arrival Policy

Clients should arrive at least 15 minutes prior to their scheduled appointment to allow ample time to complete the client profile which helps us to tailor our services to your needs. This extra time also allows you to maximize your relaxation by enjoying the leisurely environment of our facility.

Late arrivals (within 15 minutes of scheduled appointment) can still enjoy their scheduled service; however, arriving late will result in reduced service time. Your appointment will still end at its regular time so as to not postpone other appointments. The full amount for the service will still be charged.

Late arrivals after 15 minutes past the original scheduled time will be required to be rescheduled and is considered a cancellation subject to the rescheduling/cancellation policy.

Rescheduling and Cancellation Policy

Cancellations or rescheduling of an individual appointment must be done with at least 24 hours’ notice. Spa packages, couple’s services, or multi-service appointments require at least a 48-hour notice. Group appointments or parties of 3+ require at least 72 hours’ notice.

A failure to provide a notice or reschedule/cancel within the notice period will result in your credit card being charged the full amount for scheduled services. Cancellations and rescheduling must be done over the phone with one of our front desk staff. Our front office is open Mondays 12am – 7pm, Tuesdays/Wednesdays 10am – 8pm, Thursdays/Fridays 10am – 6pm, and Saturdays 9am – 6pm. We are closed on Sundays.Cancellations cannot be made via our online booking system, email, or our voicemail system to ensure our scheduling system is updated properly with your cancellation/rescheduled appointment.

We appreciate your understanding and respect of our staff member’s time.

Inclement Weather

We understand Colorado can face inclement weather in the winter months and want to ensure the safety of our guests and staff. While our traditional policy requires 24 hours’ notice to reschedule or the service fee is charged in full, if the metro area is under a Winter Weather Advisory, we will accommodate rescheduling requests made within the 24-hour period with no penalty.

Pricing & Service Availability

Pricing (online, in salon, and on our booking link) and availability of services is subject to change without notice. Our in-salon pricing and availability is the most accurate and we make every effort to ensure our website and our online booking link are up-to-date. We will do our best to keep clients aware of changes to our pricing, menu options, and service availability; however, we strongly encourage clients to verify pricing by phone when making an appointment.

While we may offer pre-packaged spa and salon services for convenience and complimenting care, clients may combine their own desired services to create their own custom spa day.

We accept Visa, MasterCard, Discover, American Express, and cash (including split payments). We cannot accept checks for payment. Invalid card numbers or other reasons for non-payment will result in a $25 fee applied to your account. You are responsible for any and all overdraft fees, collections, attorney, and/or court fees if any are incurred.

Gratuity

Our spa and salon pricing does not include gratuity. Gratuity is not mandatory but can be added to your final bill as a way to thank staff for providing excellent service. Customary gratuity for the spa and salon industry is 15-25%.

Gift Certificate / Gift Cards

The terms “gift certificate” and “gift cards” are used interchangeable at our Spa and adhere to the following policy:

• Gift certificates can be purchased in any dollar amount (over $10) to be redeemed for services, products.
• Gift certificates can be purchased for specific services or spa packages; these can only be redeemed for the spa package or service listed. Gratuity is not included in this style of gift certificates. Note: If there is a change in pricing, redeemer is responsible for the difference in cost. If the listed service or package is no longer available, redeemer will be eligible to redeem the gift certificate for an equivalent service, so long as the gift certificate is still valid.
• Gift certificates can be purchased in our Spa; select gift certificates are available online for purchase.
• Gift certificates purchased online do not expire.
• Lost or stolen gift certificates cannot be replaced or reissued.
• Gift certificates purchased from Immerse Spa & Salon can only be redeemed at Immerse Spa & Salon.
• All gift certificate purchases are final, no refunds or exchanges.

Modesty / What To Wear / Draping Techniques

Come in whatever you feel most comfortable in.

Clients do disrobe for massage therapy services and body treatments (excluding refloxology); however, for your comfort you can choose to remain in your undergarments (or if more comfortable, a bathing suit). For all massage and body treatments (excluding refloxology) a robe and slippers are provided to you.

Your massage therapist will direct you to a private room where you will be provided time and privacy to disrobe to your comfort level and lay under a sheet on the massage table. Our massage therapists are expertly trained in draping techniques, meaning only what is being massaged exposed, so that you are provided with optimal privacy and comfort throughout your massage. You may, at any time, request additional towels, blankets, and/or sheets and may ask for additional coverage of your body. At the end of your massage or body treatment, your massage therapist will step out to once again provide you with privacy to redress.

Professionalism

Each of our staff is licensed and/or certified for their position and is well trained to provide a relaxing environment and services meant to promote mental and physical healing. Staff and clients alike should be afforded mutual respect. If a staff member feels a client is acting inappropriately, they are authorized to end the service(s). The full amount of scheduled services will be charged for terminated services. We reserve the right to refuse services to anyone.

Minor Policy (No Service)

As a consideration to other guests and staff, clients with children should arrange for outside childcare while they receive their elected services. Minors not scheduled for their own service cannot be left unattended in our client lounge.

Minor Policy (With Service)

Select services are available to minors (15 and under). Parents will be required to complete a special form authorizing permission for their child to receive services. Services may be modified for youth to ensure their well-being and some services may be limited based on the minor’s age. Appointments for all minors must be made over the phone only.

Minors aged 15 and under can partake in the following salon & spa services with parental supervision required:

• Haircuts
• Hair Coloring
• Express, Signature, & Immerse Manicures
• Express, Signature, & Immerse Pedicures

Minors aged 16 and up can partake in the following spa & salon services without parental supervision:

• Haircuts
• Hair Coloring
• Express Manicures
• Express Pedicures
• Signature & Immerse Manicures
• Signature & Immerse Pedicures
• Massage Therapy*
• Body Treatments*
• Facials*
• Waxing Services*

*Specific techniques, products, or services may be restricted. Please contact us to discuss available services for minors.

Returns / Refunds

A refund cannot be issued for services rendered.

All gift certificate purchases are final, no refunds or exchanges.

Returns are accepted for unopened merchandise within 7 days of purchase. Accepted returns will be subject to a 20% restocking fee. Opened merchandise cannot be returned for a refund or exchange.
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