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FAQ

Do you accept walk-ins?

We recommend making an appointment ahead of time—online or by phone—particularly for weekend services, as we tend to book up quickly and cannot guarantee accommodations for walk-ins. This is especially true for seasonal services, promotions, and other popular services. Also, it is important to note, some service options are not available on a daily basis—our staff need time to rest too!

When can I check-in for my appointment?

Clients should arrive at least 15 minutes prior to their scheduled appointment to allow ample time to complete the client profile which helps us to tailor our services to your needs. This extra time also allows you to maximize your relaxation by enjoying the leisurely environment of our facility.

What if I arrive late to my appointment?

Late arrivals (within 15 minutes of scheduled appointment) can still enjoy their scheduled service; however, arriving late will result in reduced service time. Your appointment will still end at its regular time so as to not postpone other appointments. The full amount for the service will still be charged.

Late arrivals after 15 minutes past the original scheduled time will be required to be rescheduled and is considered a cancellation subject to the rescheduling/cancellation policy.

What is the cancellation policy?

Cancellations or rescheduling of an individual appointment must be done with at least 24 hours’ notice. Spa packages, couple’s services, or multi-service appointments require at least a 48-hour notice. Group appointments or parties of 3+ require at least 72 hours’ notice.

A failure to provide a notice or reschedule/cancel within the notice period will result in your credit card being charged the full amount for scheduled services.

Cancellations and rescheduling must be done over the phone with one of our front desk staff. Our front office is open Mondays 10am – 6pm, Tuesdays/Wednesdays 12pm – 7pm, Thursdays/Fridays 10am – 6pm, and Saturdays 9am – 6pm. We are closed on Sundays.

Cancellations cannot be made via our online booking system, email, or our voicemail system to ensure our scheduling system is updated properly with your cancellation/rescheduled appointment.

We appreciate your understanding and respect of our staff member’s time.

Can I make special requests?

Absolutely! It is your right and responsibility to open communication with our staff. If you have any preferences, particular expectations, or have any questions, please discuss these with our front desk or with your massage therapist, esthetician, or stylist before your treatment begins.

Your comfort and enjoyment of services can impact how your mind and body is receptive to your treatment, so if you want a specific massage therapist or stylist (or a specific gendered one), softer light, aromatherapy, or want a very specific style—just let us know! This is even more important for massage and body treatments. If you prefer a firmer (or lighter) touch, need an additional blanket, do not want your face or feet touched, or feel any amount of discomfort, all you have to do is voice your desire and we will do our best to accommodate nearly any request.

What should I wear?

Come in whatever you feel most comfortable in.

Do I have to get naked for my massage/body treatment?

Clients do disrobe for massage therapy services and body treatment; however, for your comfort you can choose to remain in your undergarments (or if more comfortable, a bathing suit). For all massage and body treatments (excluding refloxology) a robe and slippers are provided to you.

Your massage therapist will direct you to a private room where you will be provided time and privacy to disrobe to your comfort level and lay under a sheet on the massage table. Our massage therapists are expertly trained in draping techniques so that you are provided with optimal privacy and comfort throughout your massage. At the end of your massage or body treatment, your massage therapist will step out to once again provide you with privacy to redress.

What if I have a disability or allergies?

Any health concerns should be disclosed to our staff prior to treatment; preferably even at the time of booking to ensure the service requested will not cause harm or discomfort. Common health concerns we can accommodate with modified services includes (but is not limited to): varicose veins, recent surgery, diabetes, heart conditions, allergies, hypo/hypertension, and pregnancy.

Can I receive spa services if I am pregnant?

Before electing any spa service, it is best to consult with your physician about which services are safe for you—and as this can change throughout the pregnancy, you should consult with your physician before each returning visit. Our spa does not perform any spa service that requires deep pressure or heat for pregnant clients. We do have a specialized Prenatal Massage Therapy available to those in their second and third trimester.

Should I shave/wax before a facial or massage?

Shaving prior to a facial or massage can help the products used to be more effective by being absorbed by the skin better; however, we recommend shaving at least 2 hours prior to a facial appointment and at least 4 hours prior to a massage appointment to prevent any skin irritation.

Should I shave/wax shave before a bikini wax?

Hair should be trimmed to about a quarter inch. Hairs that are too long can hurt when waxed and hairs that are too short can be harder for the wax to grasp and effectively remove on the first attempt.

What are your spa rules of etiquette?

A general mindfulness of other guests and staff is our main rule of etiquette. Quiet conversation, phones on vibrate or silent, and adhering to our attendance policy can help you and others more thoroughly enjoy your time at our spa and keep our spa running smoothly and efficiently. You can review our Spa Policies for a more detailed expectation of spa etiquette.

Is gratuity included in the service charge?

Our spa and salon pricing does not include gratuity. Gratuity is not mandatory but can be added to your final bill as a way to thank staff for providing excellent service.

I really liked the products used during my service. Can I purchase them at the spa?

Yes! We have several of the professional products used during treatments in stock for sale. Ask your massage therapist, esthetician, or stylist about adding the products to your bill or let our check-out staff know you are interested in taking some home and they will gladly assist you.

Can I make an appointment for my child or teen?

Select spa and salon services are available for children and teens, including haircuts, hair styling, nails, select facials, and certain massages. Parents will be required to complete a special form authorizing permission for their child to receive services and will need to review and adhere to our Child and Teen policy. Services may be modified for youth to ensure their well-being and some services may be limited based on the minor’s age. Appointments for all minors must be made over the phone only.
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